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Union Trust's Privacy Policy

Dear Valued Customer,

As you know, the mission of Camden National Corporation and its family of companies is to meet your financial needs while protecting your privacy. As technological advances continue at a rapid pace, the need to protect your privacy remains a top priority. We are committed to honoring your relationship with great care, beginning with the information you have chosen to share with us. We recognize and are guided by the belief that protecting each person's right to privacy is fundamental to the quality of customer relationships.

To ensure that we uphold your trust and financial welfare, and in accordance with federal law and regulations, we are pleased to provide you with our Annual Privacy Notification. Our family of companies includes Camden National Bank and Acadia Trust, N.A. (our "Affiliates"), as well as Union Trust which is operated as a division of Camden National Bank and Acadia Financial Consultants, located at Camden National Bank.

We do not sell or disclose nonpublic personal information about our customers or former customers to outside marketers.  However, we are permitted by law to share with our Affiliates information concerning your customer account history and experience. The information we share with our Affiliates helps us provide you with greater convenience and a broader range of services that may benefit you.

If you have any questions or concerns, please stop in at any one of our branches or contact the Customer Assistance Center at 800-860-8821. At Camden National, we are committed to ensuring that your financial privacy is protected.

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Sincerely,

Gregory A Dufour
President & CEO

 

Camden National Corporation & Subsidiaries Privacy Policy

Camden National Corporation & Subsidiaries Privacy Policy This Privacy Policy applies to Camden National Corporation and its entire family of companies, including Camden National Bank and Acadia Trust, N.A. (our "Affiliates"), as well as Union Trust which is operated as a division of Camden National Bank and Acadia Financial Consultants, located at Camden National Bank.

Information Management

We are entrusted with sensitive financial information. While this information is critical to providing quality service, we recognize that one of our most important assets is your trust, and we understand how important it is that sensitive information remains confidential. We will limit the use and collection of information about you to that which is necessary to administer our business, provide superior service, and offer additional products.

Maintenance of Accurate Information

We continually strive to maintain complete and accurate information about you and your accounts. We pledge to respond to requests regarding our records that may contain inaccurate or incomplete information on a timely basis. We will investigate and correct any inaccuracies in a timely manner. If you need to contact us about inaccurate information, call our Customer Assistance Center toll free at 800-860-8821, or contact any of our branches. 

Limitations on Employee Access to and Use of Information

At the time of employment, each employee is required to sign a copy of our "Code of Ethics," which contains a statement on privacy. Each employee is also required to sign a Pledge of Confidentiality. The orientation process includes a thorough discussion of the confidentiality requirements contained in our Privacy Policy ("Policy"). It is the responsibility of each employee to thoroughly understand and adhere to the Policy, and to contact his or her manager or their Compliance Officer should there be any doubt whatsoever as to how to proceed in a specific set of circumstances.

Collecting Information

We collect personally identifiable information about you for many reasons, including to help us identify you, evaluate your applications for products and services, service and manage your accounts, and offer you useful financial products and services.  We collect this information from a number of sources, including the following:

Sharing Information With Third Parties

As a general matter, we do not reveal information about your accounts or other personally identifiable data to unaffiliated third parties for their independent use unless: 1) you request or authorize it, 2) the information is provided to help complete a transaction initiated by you, or 3) prior notification has been given to you regarding the possible disclosure of information for marketing or similar purposes and you have been given the opportunity to decline.

We may share all of the information described above with certain unaffiliated parties, subject to applicable law, as described below (these examples are not intended to be all inclusive):

Sharing Information With Affiliates

We may share information among our Affiliates.  This information includes:

We may also share information we collect about you within our family of companies to:

You may request that we not share among our Affiliates any application information you provided to us, and any information we received from third parties, by calling Customer Assistance at 800-860-8821.  After allowing us a reasonable time to document your request, we will not share this information among our Affiliates for their use.  Your request will apply to all of your accounts with us and with our Affiliates, including any accounts you own jointly with another person(s).  Please be aware, however, that this choice is limited to the information about you described above. Even if you opt out, we still may share other types of information about you with our Affiliates as permitted by law, such as your contact information and transaction and experience information.  In addition, our Affiliates may continue to use information they receive from us to perform services on our behalf, and to respond to communications from you, as you authorize or request.

Your Choice to Limit Marketing By Affiliates

The Camden National Corporation family of companies is providing this notice.

Federal law gives you the right to limit some but not all marketing from the Camden National Corporation companies. Federal law also requires us to give you this notice to tell you about your choice to limit marketing from the Camden National Corporation companies

You may limit the Camden National Corporation companies from marketing their products or services to you based on your personal information that they receive from other Camden National Corporation companies. This information includes your income, your account history, and your credit history.

Your choice to limit marketing offers from the Camden National Corporation companies will apply until you tell us to change your choice.

Your request will apply to all of your accounts with us and with our Affiliates, including any accounts you own jointly with another person(s).

If you have already made a choice to limit such marketing offers from the Camden National Corporation companies, you do not need to act again.

To limit marketing offers, contact us by calling Customer Assistance at 800-860-8821. 

Our Former Customers

Even if you are no longer a customer, our Privacy Policy and practices described therein will continue to apply to you.

Security Procedures

We are committed to the security, integrity and confidentiality of your financial and personal information. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard nonpublic personal information about you.  We continually assess new technology for protecting information. Access to your information is granted only in accordance with our internal security policy and procedures.

Internet Banking and Web Site

We understand how important it is to protect the privacy of our online customers and Web site visitors. We collect information from our online banking and Web site users during the registration process. Personally identifiable information about you is not collected unless you specifically provide such information on a voluntary basis.

Online Banking - We will have access to your information when you apply for or use any of our online products or services. This information is retained on our system in order to provide the services requested.

Email and Online Forms - We will retain the content of any form or email, email address and our response to your communications received via email for the period of time required by bank regulations. This allows us to retain an audit trail and provide you with the product or service you have requested.

Registration Information - The information collected from our registration process may be used as follows:

We will not sell our online banking user list. We will, however, send you email notifications of new site features and topic-based news and information alerts, unless you have notified us in writing that you do not wish to receive them.

You may edit registration information or cancel registrations at any time. We reserve the right to contact any registered user at any time regarding site-usage problems or changes to our registration policies

Cookies - We may collect non-personal information and data automatically through the standard operations of our Internet servers or through the use of "cookies." Cookies are small text files that are placed on your computer's hard drive by the Web server (for example, our www.camdennational.com server).  This allows the Web server: 1) to recognize repeat users, thus facilitating the user's ongoing access to and use of the site; 2) to allow a site to track usage behavior and compile aggregate data, thus allowing content improvements and targeted advertising; and 3) to store passwords and logon IDs so that you do not have to enter this information every time.

Cookies are not programs that come into your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning Web server. We cannot control the use of cookies or the resulting information placed on your hard drive by the Web browser used by your computer.  You can disallow "cookies." You may do this by selecting the appropriate option from your Web browser.

We hold your online information to the same degree of confidentiality as other financial records. We keep completely confidential any information you may provide. Upon your request, we will update or correct any information specific to your account in a timely manner.

Hyperlinks to Outside Sites - The privacy practices of linked Web sites are not covered by our Privacy Policy, and we are not responsible for the privacy practices, data collection, security or content of other Web sites. You should be careful to review any privacy policies posted on linked sites before using them.

Children’s Online Privacy Protection - We do not knowingly collect personally identifiable information from children under 13 years of age online. 

Customer Inquiries about this Privacy Policy

We value your relationship. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have questions about our Privacy Policy or the privacy of your information, please call our Customer Assistance Center toll free at 800-860-8821, or contact any of our branches.

This privacy statement applies to individuals and not to business entities or business transactions. We reserve the right to make changes to this statement. This statement is for general guidance and does not constitute a contract, nor does it modify or amend any agreements we have with you.

Revised April 2009